Customer Service

Working with Lenders on a daily basis, Triad’s Customer Service group manages policy servicing for all of our certificates. From billing to certificate requests, the Customer Service Department has over 18 years on average taking care of both small and large Servicers.

In addition, the experienced staff at Triad has collaborated with LPS, Freddie Mac and other servicers to transmit and receive billing and claims data via the EDI standardized transaction process.

Electronic Transmissions

Triad Guaranty offers electronic file transmissions for the following operations: Customer Billing and Remittance, Cancellations, Servicing Transfers and Incoming Payments. For additional information on these services please contact:

Triad Guaranty Insurance Corporation, In Rehabilitation
P.O. Box 2300, Winston-Salem, NC 27102
101 South Stratford Road, Winston-Salem, NC 27104
336-723-1282 ext. 7002 / 888-691-8074
(Fax) 336-917-2648